What Swiss customers get with us: concretely
| Item | Details |
|---|---|
| Prices | All prices in Swiss francs (CHF) |
| VAT | Swiss VAT shown on the invoice |
| Payment | |
| Invoice | PDF in Swiss format, fully valid for tax purposes |
| Hotline | +41 800 20 00 07, free from Swiss landlines and mobile networks |
| Support language | German (Standard German) |
| Delivery | Fully automated by email, immediately after payment is received (ESD) |
An important clarification regarding the legal entity
We communicate this transparently: as a company, Keywi24 is an Estonian OÜ, the legal entity is based in Estonia, but the market and all service structures are geared towards Switzerland. CHF invoice, Swiss VAT, Swiss hotline, German-language support.
This setup is not unusual in e-commerce; many Swiss online shops have their legal entity in the EU area. What matters: the customer relationship is handled under Swiss law (CH VAT, CH right of withdrawal, CH data protection law analogous to the GDPR).



